Christian Bilien’s Oracle performance and tuning blog

Oracle DB operations (cautiously) venturing into the ITIL world

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My interest in ITIL started a couple of years ago when activities I practiced routinely for more than 15 years started to appear in the large IT departments as processes within a larger framework of best practices. My initial interest went to Availability, IT Service Continuity and Capacity Management which are ITIL processes I had practiced from the technical side. I then expanded my knowledge to the other processes and I am now running for the Service Manager certification. Although I am an ITIL practitioner, I reckon I’ll need 2/3 months of evening time to get ready for the exams. Incidentally, this does not help me to keep up with my other nightly activities such as blogging…

ITIL is big in the UK and in the North of Europe and a number of organizations I know in the financial world in the US also adopted ITIL years ago and have now achieved the first degrees of maturity in several key ITIL processes.

It is beyond the scope of this post to explain what ITIL is (look at http://www.itil.co.uk for the official version – V3 came out in April 2007). ITIL is also one those buzzwords used out of context in many articles in the press when a link has to be established between the IT user perception and the IT deliverables. Just out of curiosity, I tried to figure out where ITIL stands in the Oracle Database world.

A somewhat more sarcastic view for the ITIL skeptics: http://www.itskeptic.org

I occasionally write in “IT-Expert”, a French IT magazine. I wrote an article about coherence and relationships of the ITIL function and processes in the July-August issue: https://christianbilien.files.wordpress.com/2007/07/it_2007_68_rab.pdf


 

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